FAQ CENTER

Welcome to the kwesiorahome.com FAQ!
We've compiled our most frequently asked questions to help you find answers faster.
If you still need help, please feel free to contact us!

I. Ordering and Payment
Q1: What payment methods do you accept?
A: We accept credit cards (Visa/MasterCard/American Express), PayPal, and some digital payment methods (Apple Pay/Google Pay).
Q2: Can I modify or cancel my order after placing it?
A: If your order hasn't shipped yet, please contact us by email as soon as possible. Orders that have already shipped cannot be modified or canceled.
Q3: Do you offer wholesale or custom services?
A: Sorry! We currently don't offer custom services.

II. Shipping and Logistics
Q4: Where do you ship from?
A: All orders are shipped from our warehouse.
Q5: How long does it take to receive your order?
A:
Orders within the United States typically ship within 3–7 business days.
International orders take approximately 7–21 business days, depending on the destination and the shipping company.
Q6: Do you offer order tracking?
A: Yes! After shipment, you will receive an email with a tracking number, allowing you to track the shipping progress in real time.

III. Returns, Exchanges, and After-Sales
Q7: What if the ceramic plates I received are damaged?
A: We apologize for the inconvenience! Please take a photo and email it to us within 48 hours of receiving your item. We will promptly issue a replacement or refund.
Q8: What is your return and exchange policy?
A: We offer returns within 7–14 days without any questions (items must be new, unused, and in their original packaging).
Q9: How long does it take for a refund to arrive?
A: Refunds will be made within 5–10 business days of return confirmation.

IV. Product and Materials
Q10: Are your ceramic plates microwave- and dishwasher-safe?
A: Yes! Our plates are fired at high temperatures and are microwave, oven, and dishwasher-safe.
Q11: Do our plates contain lead or other harmful substances?
A: Absolutely not. All ceramics meet FDA food safety standards and are free of lead, cadmium, or any other harmful chemicals.
Q12: Why are there slight textures or color variations on the surface of the plates?
A: This is a natural phenomenon during the ceramic firing process. It's part of the unique craftsmanship that makes each plate unique.